Terms & Conditions
Last updated: 4 November 2026
Store and birthday reward status: House of Sploots is open for orders. Birthday reward services are still being prepared. The birthday reward provisions below apply when that service becomes available; publication of these terms does not mean birthday emails or voucher issuance have started.
1. About House of Sploots
House of Sploots is operated by Adriana Rio da Silva, ABN 37 422 821 881, referred to in these terms as “we”, “us” or “our”.
These terms explain how you may use our website, purchase our products and participate in the Sploot Society. Please read them alongside our Privacy Policy, Shipping Policy and Returns Policy.
For questions about these terms, your Sploot Society membership or an existing purchase, contact support@houseofsploots.com.au.
2. Age and eligibility
You must be at least 18 years old to place an order or join the Sploot Society.
By placing an order or registering as a member, you confirm that you meet this requirement and that the information you provide is accurate. You must have permission to use the payment method supplied with your order.
3. Using our website
You may use our website to browse, make enquiries and purchase products for lawful purposes.
You must not misuse another person’s information, submit fraudulent orders, interfere with the website’s security or operation, introduce malicious software, or copy our content for unauthorised commercial use.
Keep your account details secure and contact us promptly if you believe someone has accessed your account without permission.
4. Product information and suitability
We aim to provide accurate descriptions, photographs, measurements, materials and care instructions. Please check the information for your selected product, size and colour before ordering.
Colours may appear differently between screens. Lifestyle photographs may include accessories that are not included in the purchase; the product description identifies what you receive.
Where an image is an illustration or digitally created lifestyle scene, it should not be relied on to judge exact product dimensions or fit. This does not limit your right to receive products that match their description.
Choose products suitable for your dog’s size, behaviour and intended use. Follow the supplied instructions, supervise use where appropriate, and stop using an item if it becomes damaged or unsafe.
Our product descriptions and general information do not replace individual veterinary advice.
5. Prices, currency and payment
Prices are displayed in Australian dollars (AUD). We accept orders for delivery to eligible Australian addresses only.
Check the currency, product total, shipping charges and any disclosed taxes before completing payment. Your payment provider may apply its own currency-conversion or international transaction fees.
Applicable taxes will be included or identified as required by law. Any import duties or charges payable separately will be explained where applicable before purchase.
Prices may change before you place an order. We will not increase the agreed price of an accepted order without your agreement.
Available payment methods are displayed at checkout. Third-party payment providers may have separate terms.
6. Orders and availability
Please check your items, variants, contact details and delivery address before submitting an order.
An automated order acknowledgement confirms that we received your order. We will contact you if an availability issue, pricing error or other material problem prevents us from fulfilling it.
If an error affects your order, we will explain the issue and offer the appropriate options, which may include proceeding on corrected terms or cancelling for a refund. We will not substitute a different product without your agreement.
If we cannot supply an item, we will refund the amount paid for it and any associated delivery charges that are no longer applicable.
7. Delivery and supplier fulfilment
We offer delivery to eligible Australian addresses only, subject to the delivery options available for each product. Shipping outside Australia is unavailable.
Some items may be dispatched directly by our suppliers, including suppliers located overseas. An order containing several products may arrive in separate parcels.
Available delivery information and charges are shown on the product page or at checkout. Delivery estimates are estimates unless we expressly promise a particular delivery date.
Please provide a complete and accurate delivery address. If you notice an error, contact us promptly. We will help where possible, although changes may not be possible once dispatch has begun.
Contact us if an order is delayed, missing, damaged or incorrect. House of Sploots remains your point of contact for your purchase, including products dispatched by a supplier. These arrangements do not remove your consumer rights.
8. Pre-orders
Where a product is expressly offered for pre-order, its listing will explain the payment arrangements, expected dispatch period and any special conditions.
If payment is required upfront, the amount shown at checkout is payable when you place the pre-order. The promotional price confirmed for that order will not increase because the promotion later ends.
We will notify you of material changes to the expected dispatch arrangements and explain the available options. If we cannot fulfil your pre-order, we will provide a refund.
A pre-order does not guarantee delivery by a particular occasion unless we expressly state that guarantee.
9. Returns and consumer rights
Our Returns Policy explains our change-of-mind arrangements and how to request help with an item.
Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including rights under the Australian Consumer Law and any other mandatory consumer laws that apply to your purchase.
Under the Australian Consumer Law, goods come with consumer guarantees. For a major failure, you may generally choose a refund or replacement. For other failures, you may be entitled to a remedy within a reasonable time. Compensation may also be available where required by law.
Sale items have the same applicable consumer guarantees as full-priced items. A promotional discount does not remove those rights.
Please contact us before sending a return so we can provide the correct instructions and address. We will cover return costs where required by law.
10. The Sploot Society
“You bring the email address, hooman. I’ll bring the birthday attention.” — Nyla
The Sploot Society is our free membership programme for customers aged 18 and over.
Members must provide a valid email address and accurate registration details. Membership is personal and may not be sold or transferred.
Eligible existing subscribers may participate without paying a joining fee. Joining does not require a purchase.
To receive member benefits when ordering, use the email address associated with your membership and follow any sign-in or redemption instructions provided.
11. Everyday member pricing
Sploot Society members receive 10% off eligible full-priced products on each qualifying order.
- Applies to eligible full-priced products only.
- Does not apply to products already discounted or included in another promotion.
- Cannot be combined with birthday vouchers, other discount codes or promotional offers.
- Does not discount shipping charges or purchases of gift cards.
Where regular and member prices are displayed together, the member price represents a membership entitlement. It does not mean that the regular price has recently been reduced.
For orders containing both full-priced and discounted products, only eligible full-priced items qualify for the member discount.
12. Member birthday reward
Members who provide their birthday are eligible for an A$20 birthday discount voucher, issued once each year.
The voucher will be emailed seven days before the registered birthday, provided the member’s birthday details have been recorded in time for that year’s scheduled email.
The voucher is valid for 30 days from its issue date. Its issue date and expiry date will appear in the email. Providing your birthday is optional.
13. Pet birthday reward
Members who provide their pet’s name and birthday are eligible for an A$50 pet birthday discount voucher.
The voucher will be emailed seven days before the registered pet’s birthday, provided the required details have been recorded in time for that year’s scheduled email.
The voucher is valid for 30 days from its issue date. Its issue date and expiry date will appear in the email. Providing pet details is optional.
14. Birthday voucher conditions
The following conditions apply to both member and pet birthday vouchers:
Minimum purchase requirement: The total value of eligible full-priced products in the order must be greater than the voucher’s face value before the voucher is applied. The A$20 member birthday voucher requires more than A$20 in eligible products; the A$50 pet birthday voucher requires more than A$50 in eligible products. Shipping charges, gift cards, sale items and other ineligible products do not count towards this requirement. A voucher cannot cover the entire eligible-product total.
- Only one promotional voucher may be redeemed per order.
- Each voucher is for one use by the member to whom it was issued.
- Vouchers apply to eligible full-priced products only.
- Vouchers cannot be combined with the ordinary 10% Sploot Society discount, another voucher, sale pricing or another promotional offer.
- Vouchers do not discount shipping charges or purchases of gift cards.
- Vouchers cannot be sold, transferred or exchanged for cash.
- The unique code must be applied before the order is completed, using the membership email address.
- Any unused promotional value is forfeited after redemption; it is not paid as cash or carried forward.
- Birthday changes or duplicate accounts do not create entitlement to additional rewards for the same birthday.
Voucher amounts are denominated and redeemed in Australian dollars (AUD).
If an order using a voucher is cancelled or returned, any refund will reflect the amount actually paid, subject to applicable consumer law. Where cancellation results from our inability to fulfil the order, we will also restore or replace the promotional benefit with a reasonable redemption period.
15. Birthday details and email preferences
Birthday rewards are sent by email. To receive these promotional emails, members must have a valid email address and the required email-marketing consent in place when the reward is scheduled.
You may unsubscribe from marketing emails at any time using the unsubscribe link. We will respect your choice and will not treat promotional birthday emails as essential order messages.
Unsubscribing does not prevent us from sending necessary communications about an existing order. An already issued voucher remains valid until its stated expiry, subject to its conditions.
We handle birthday and pet details in accordance with our Privacy Policy.
16. Offers and promotional pricing
Promotions apply for the period and to the products stated in the relevant offer. Any eligibility requirements, exclusions and redemption conditions will be displayed with the offer.
Unless expressly stated otherwise, offers cannot be combined.
Black Friday and other sale prices do not receive an additional Sploot Society discount or birthday-voucher discount.
If specific promotional terms differ from these general terms, the specific terms apply to that offer, subject to your statutory rights.
17. Changes to the membership programme
We may update the Sploot Society or its future benefits as the programme develops. We will give reasonable notice of material changes.
Changes will not retrospectively reduce the value or validity of a voucher already issued or alter the agreed terms of an accepted order.
We may investigate or restrict membership where there is reasonable evidence of fraud or deliberate misuse. Where appropriate, we will explain the concern and give the member an opportunity to respond.
18. Our content and branding
Our branding, original photographs, illustrations, written content and website design belong to House of Sploots or are used with permission.
You may view and share links to our public pages for personal use. You must obtain permission before reproducing our material for commercial purposes or presenting yourself as an authorised representative, stockist or partner.
19. Privacy
Our Privacy Policy explains what personal information we collect, why we use it, how it may be shared with service providers and how to contact us about it.
Providing an email address for an order does not, by itself, give us permission to send unrelated marketing communications.
20. Website availability and responsibility
We take reasonable care in operating our website but cannot guarantee uninterrupted availability or that every technical error will be prevented.
Nothing in these terms excludes responsibility that cannot lawfully be excluded. We do not require you to waive consumer rights because a supplier, courier or technology provider is involved in fulfilling your order.
21. Updates and applicable law
We may update these terms by publishing a revised version and identifying its effective date. Material membership changes will also be communicated as described above.
The terms applicable when your order is accepted continue to apply to that order.
These terms are governed by the laws of Queensland, Australia, subject to any mandatory consumer protections and rights to bring proceedings that apply where you live.