Returns & Exchanges

Something not right, hooman? Tell my team what happened. I want the useful details sorted, not a parcel guessing game.

If something isn't right

Contact House of Sploots with proof of purchase and a description of the problem. Photos can help. My team will explain the next steps, including any return arrangements; please contact us before posting an item.

Your consumer rights

Australian Consumer Law protects purchases with consumer guarantees. Our policies do not remove those rights.

For a major product failure, you can choose a refund or replacement, or keep the item and seek compensation for its reduced value. Other compensation may also be available. For a minor problem, House of Sploots is entitled to offer a free repair; if it isn't fixed within a reasonable time, further remedies apply.

You don't need the original packaging to seek a remedy for a faulty product. Once a fault is confirmed, my team will reimburse reasonable return costs. For faulty items that are large or difficult to return, my team will arrange collection or cover the shipping.

Changed your mind?

Please contact my team before ordering if you need a change-of-mind return or exchange. We will confirm in writing whether an arrangement is available for your selected product, including any conditions and postage costs. A change-of-mind return is not automatically approved. This does not affect your rights if an item is faulty, misdescribed or otherwise fails to meet a consumer guarantee.