Shipping & Delivery

Waiting at the door is usually my department, hooman. Here is what you need to know about deliveries.

House of Sploots is open for orders. Please check the delivery information for your selected products and Australian delivery address before you pay.

Where we deliver

We deliver to eligible Australian addresses only. Shipping outside Australia is unavailable. Delivery options can vary by product and postcode.

Delivery charges

Available shipping charges are shown at checkout before payment. Rates can vary by product, supplier and delivery address. Some products include delivery; this is shown in the applicable delivery option. A rate or free-delivery offer for one product or shipment does not automatically apply to every item in your basket.

Dispatch and delivery estimates

Processing and delivery times vary by product, supplier and destination. Check the product-specific information before ordering. If a dispatch location or delivery estimate is not listed, contact my team before ordering, especially if you need an item by a particular date.

Delivery estimates are estimates, not guaranteed arrival dates unless we expressly confirm otherwise. For products offered for pre-order, check the dispatch information and payment terms on that listing.

Where your parcel comes from

Some products are dispatched directly by suppliers, including suppliers overseas. A product is described as shipping from Australia only when that dispatch location has been confirmed. An overseas dispatch location does not mean we deliver outside Australia.

More than one parcel?

Products from different dispatch locations may arrive separately. The available delivery options and charges are shown at checkout. Where tracking is available, tracking details will be provided after dispatch.

Check your address

Please check your Australian delivery address before paying. Contact my team promptly if it needs correcting. Changes may not be possible once dispatch has begun.

Need a parcel checked?

Contact my team or email orders@houseofsploots.com.au with your order number and checkout email if a parcel is delayed, missing, damaged or incorrect. House of Sploots remains your point of contact, including when a supplier sends your order. Your Australian Consumer Law rights are not affected. I will continue supervising the front door.